Frequently Asked Questions

Do you have a Covid 19 plan or policy?

Absolutely!

In adherence to adequate social distancing advised by the province, we will now be following these procedures.

Services Subject to Conditions

We kindly ask that all sellers and Real Estate agents exit the property before our technicians enter any building. In an effort to reduce the amount of surface contact please open all doors, turn all lights on, and stage the house as you wish it to be photographed.

Our team holds the right to refuse service to anyone who is showing symptoms of illness. We are encouraging extreme precautions at this time.

The services subject to these conditions are:

  • Interior Photography
  • Floor Plans
  • Virtual Tours
  • HD Video
  • Virtual Open House

Active Services With No Change

  • Aerial Photography
  • Exterior Photography
  • Catalogue Floor Plans
  • Stock Photography
  • Print
  • Signs

We appreciate your respect and understanding during these unconventional times. We all need to look out for each other amid this uncertainty.

Anyone can take advantage of Realfoto’s expert services. Whether you’re looking for professional photos of your Airbnb, or measurements for your home, we can supply you with what you need.

Uplist is a listing page provided free with the order of any Realfoto content. An excellent way to host all your media and contact information, it’s also easy to share and is compatible with most social media platforms. Looking to host your own content through Uplist? There are options available! You can view a sample page here or contact us today for more information.

We’re available Monday through Friday from 9 am to 5 pm. Drop us a line at 250-388-6998 or by email at orders@realfoto.ca Our office is located at 2725 Rock Bay Avenue, Victoria BC. We’re always happy to help.

We retain ownership of all content created, collected, assembled, or otherwise gathered in the course of our standard services. You purchase the right to use the content within a given context, and do not gain ownership of any content created or gathered by us.

No problem. We will reschedule you for the soonest suitable appointment. If you have to cancel, we understand. There is a $45 per technician fee if you cancel an hour or less before the appointment, but other than that, no worries! We’ll catch you on the next listing.

Nope, we leave cleaning, staging, and rearranging to the professionals in those fields. Please have the property ready to shoot as-is.

Of course! Please keep in mind that they may not be available as soon or with as much flexibility as if you leave the choice up to us.

We have arrangements with several local brokerages - check with us when you place your order! All other orders require you to provide a valid credit card in advance. We’ll charge your card after we have sent you all your content.